Terms and Conditions

Please read the following terms and conditions as these are put in place for your safety and enjoyment of your alpaca experience. You are responsible for your own safety and that of any others in your care.

Booking terms

  1. Pre-booking is required for all animal experiences. We do not accept walk-ins at any time! This is especially important during Covid-19 as we need to plan carefully between each party that we accommodate.
  2. The minimum age is 12 for the trekking experience.
  3. Children must be accompanied by an adult at all times and we can only accept a maximum of two children per adult booked for safety reasons.
  4. Minimum no. of alpacas on any trek is 2 and the max is 5. If you are a single person who has booked a trek and there are no other bookings for that day, then your trekking guide will take out the second alpaca.
  5. Companions - If you have someone you would like to bring on the trek that does not want to walk an alpaca, they can join the trek as your Companion. Please note that the Companion cannot lead an alpaca at any time during the trek and must be over 18. We can only accept one Companion per Adult Trek ticket purchased. Think of them as your personal photographer!
  6. No food of any kind is permitted on the farm with the exception of cold drinks
  7. No dogs (or other animals!) are permitted on the farm or on the treks at any time - just humans, alpacas and sheep. This includes dogs being left behind in the owners car - we do not permit this.
  8. Experience start time - please do not arrive earlier than 10 minutes before your Trek or Encounter experience. 

  9. ​Disability
    • The terrain on the Trekking experience is not suitable for wheelchairs but can be accommodated on Encounter experiences. We have step free access from our entrance to the paddock where the alpacas live. 
    • If in any doubt that the trek may not be suitable for your disability please contact us to see how we can accommodate you.
    • We do have a toilet but this is not equipped for the disabled - there is also a step up to the building where the toilet and hand washing facilities are. There are full toilet facilities across the road with the National Trust but you would need to take responsibility for seeing if you were able to use these.
  10. Gift vouchers cannot be redeemed for cash in any circumstances. Your voucher carries an expiry date of 12 months from the date of issue. This means we will only honour a booking by gift voucher if it is made before the last day of the expiry.
  11. Cancellation and amendment

    • If we need to cancel - 

      1. From time to time we may need to cancel your session due to circumstances beyond our control such as adverse weather conditions or animal illness. If cancellation does occur we will always endeavour to give you at least 24 hours notice and the offer to rebook on another day or issue of a gift voucher. No refunds can be offered and any rebooking is subject to availability.

      2. If a session needs to be postponed we do not accept any responsibility for any cost or expenses you may have occurred. 

      3. At the time of booking we will request a phone number and email address. These will be used to notify you in the event of a cancellation and it is your responsibility to check these communication channels and any associated messages we have left. We do not accept any responsibility for missed messages.

    • If you need to cancel - 

      1. If you need to cancel your session for any reason, we cannot offer a refund

      2. More than 48 hours notice - we will offer to rearrange your session at another suitable time (subject to availability) or offer a gift voucher with a 12 month expiry. This will be offered free of charge.

      3. Less than 48 hours notice - we will offer to rearrange your session at another suitable time (subject to availability) or offer a gift voucher with a 12 month expiry. To be able to offer these alternatives, a £10 admin charge will be made per booking.

      4. Cancellations must be made in writing and emailed to contactus@lydfordgorgealpacas.com 

    • For business reasons and for the kind consideration of all our trekkers, we need to start the trek at the allotted time. Anyone arriving after we have completed the safety briefing will not be permitted to trek that day. This is for your own health and safety as important information will be given at this briefing. If you are running late by a few minutes then please call ahead and although we cannot guarantee we can delay we will always try to accommodate you.

    • We reserve the right to change the advertised session if deemed appropriate for the health and safety of our guests.

  12. Transport & accessibility

    • Parking
      1. There is some room to park onsite at the farm on the driveway.

      2. If you cannot get any space on our driveway or you prefer to have a larger area to turn, there is parking in the entrance to the bridleway a minute’s walk from the farm entrance. This is the lane on the left just before the bridge if you are coming from Okehampton direction or the first lane on the right after the bridge if you are coming from Tavistock direction.

    • Bus - the Dartline route 118 which runs Okehampton to Tavistock stops by request right outside the farm. This is the bus stop that serves the Whitelady Waterfalls entrance of Lydford gorge.

  13. Personal data

    • Email addresses and phone numbers will be requested at the time of booking. These are to be used for notifying you of any pre arrival information and of any cancellations or amendments.

    • We typically share photographs and video we take of you during your experience via our Facebook, Instagram and / or our website. However this is only done with your written permission after the experience and If you do not wish for your photos to be shared online we will email them to you instead.

  14. Biosecurity - we have strict biosecurity on our farm. Anyone not wanting to walk through our disinfectant mats or to wash their hands when requested will be refused access.

 

Health and safety

  1. COVID-19 measures (how we will keep you safe)

    • On arrival you must stay in your vehicle until you are met by your event guide. If arriving by bus or bicycle, then please wait by the black boarded farm gate.

    • Your party will be asked to wash their hands before coming into the alpaca paddock.

    • Face masks & gloves - please feel comfortable to wear a mask and / or gloves if you so wish. We do not provide these so please bring your own.

    • Hand sanitiser - we encourage the use of hand sanitiser but please be aware that the alpacas may not like the smell after it is immediately applied to your hands. We will provide sanitiser for those who do not have their own.

    • All alpaca leads and halters are santised on a 40 degree machine wash after EVERY use. You will always have a clean disinfected lead with which to lead your alpaca. If your guide needs to take your animal from you during the trek for any reason they will clip on with their own lead. If for any reason this is not possible to do, your guide will be carrying spare sanitised leads for you to use in lieu.

    • Social distancing needs to be 2m (unless you are in the same household / group / bubble) so each party in the trekking group needs to take responsibility to practice this at all times. Your trekking guide will help to remind you if you start drifting.

    • At the end of your experience you will be asked to wash your hands before returning to your vehicle.

    • The toilet, hand washing facilities, gate latches and any other areas that people have come into contact with will be sanitised after EVERY experience.

    • We will only be running our events with small groups - max 10 on a Trek (but limited to a maximum of 6 per party) and one party only on an Encounter.

  2. Safety briefing - a full safety briefing will be given at the beginning of your experience after hand washing and you may be asked to sign a disclaimer to confirm you have read, understood and will adhere to these terms and conditions whilst on your alpaca experience. Your health and safety is of our utmost importance.

  3. Putting others at risk - we reserve the right to refuse to allow anyone to continue on an alpaca experience if they put themselves or others at risk.

  4. Disabilities - due to the nature of the treks being on open moorland which includes small streams, rocks and slopes, it is not possible to accommodate wheelchairs. 

  5. Toilet facilities - there is one toilet with hand washing facilities available on the farm (cold water only) but please note this is not a disabled toilet and there is a step up to the building. There are toilets across the road at the National Trust Lydford Gorge site but it is your responsibility to enquire with the owners whether you are able to use these facilities.

  6. Minimum age - the minimum age we can accept on an alpaca trek is 12 years old and anyone aged between 12 and 17 must be accompanied by an adult. If you do have younger children who would like to meet the alpacas and our very friendly sheep, then please book onto an Animal Encounter experience instead.

  7. Alpacas per person - we only permit one alpaca per person at all times on the trek - please do not swap animals or take another animal from someone else in addition to your own one. This is for your health and safety and for insurance purposes.

  8. Pregnancy - due to the fact that alpacas can kick out if someone gets too close to their back legs, the alpaca trekking experience may not be suitable for pregnant women. If you are pregnant and still want to trek, you may be asked to sign a disclaimer. We also have sheep on the farm (but not breeding animals or young lambs) so please also consider this if you are pregnant.

 

During your Alpaca Trekking Experience

  1. Getting the most out of your alpaca

    • The alpaca nature

      1. Alpacas are highly curious animals and like to investigate things. Please try and keep your alpaca away from any boundary fences on your trek as they could contain barbed wire. Similarly, please discourage your alpaca from nibbling at any vegetation they may encounter.

      2. Being herd animals, the alpacas like to be close together so on our trek we will always endeavour to stay together as a group. If a gap does open up we all need to be alert and wait for others to catch up - your alpaca could try and run to catch up with their friends otherwise. A 2m distance however is fine!

      3. Alpacas walk at their own pace which is mostly a very gentle ramble. This does mean our trek could overrun slightly and so you should ensure you leave a little flexibility when planning your day.

      4. Being lovely soft and fluffy animals, people always want to stroke their alpaca. This can however spook your alpaca so please refrain from touching them whilst we are walking on the trek. We will take a break halfway through the walk where you can hand feed them some of their favourite snacks - during this time only, your alpaca may allow you to gently stroke their neck and some will even give you a whiskery kiss! 

      5. Alpacas can become spooked if they hear a loud noise or see any really sudden movements. Please keep calm and quiet during your trek to allow yourself, others and your alpaca to feel at ease at all times. 

    • Holding the lead

      1. Do not wrap it around your hand as you need to be able to drop the lead if you are in danger.

      2. Take care to not get your lead wrapped around your alpacas neck. If this does happen however, then calmly hold the end of the lead and manoeuvre around your animal so that you are back on the correct side (this is always the left). If you are unsure then please ask your trekking guide for assistance.

      3. If for any reason you feel in danger of being pulled over or dragged, then drop your lead. Your trekking guide will help you to recover your lead.

      4. Alpacas do not like being restrained or dragged - be sure to give them enough slack when holding the lead. If you need to give a little encouragement, try gently pulling on the lead, quickly releasing and repeating again. A hand signal to beckon them forwards and telling them what you want them to do also works wonders! They are probably still getting familiar with you.

      5. Sometimes your alpaca may seem a little hesitant to walk - this is normally because of too much restraint on the lead. Try and reduce the pressure and move a little further down the lead. This will give your alpaca more of a view around you - they are herd animals so feel more comfortable when they can see an escape route.

  2. Trek terrain & environment

    • Clothing

      1. No umbrellas please, they freak out the alpacas!

      2. Wellington boots are highly recommended due to there being some small streams on the walk - these can be virtually nothing during a dry spell but there are some puddles year round. Waterproof hiking boots are another option or other suitable walking footwear that you do not mind getting a bit wet. For your own safety, if you do not have the appropriate footwear on then you will not be permitted to do the trek.

      3. ​​Please dress appropriately for the weather, this includes wet, windy, cold and hot situations! Remember we are on Dartmoor and that means changeable. We will still operate the trek in light rain so please come prepared.

      4. Avoid wearing really bright colours or any loose clothing that is liable to flap about. This could spook the alpacas.

    • Terrain

      1. Terrain - by booking on to a trek we assume you are fit and able to cover the distance of the walk and can cope with the terrain. This being open moorland will include rocks, loose stones, small streams, slopes and uneven ground. 

    • Environment

      1. Cars - on leaving the farm, our trek will cover a very short section of lane and bridge before we get onto the moors. Please wait for your trekking guide to deem it safe to cross the bridge as we will need to ensure any cars coming have seen us and slowed down to allow us to continue.

      2. Other animals - as we are walking off the farm and on open moorland, we will likely encounter other animals such as dogs both on and off leads, horses, sheep and even wild Dartmoor ponies and highland cattle. Although your alpaca has experienced all of these animals before, they may still be a little nervous. Be extra alert during these times and by staying calm, this will help your alpaca to stay calm too.

      3. Insects - being on a farm and our trek running on open moorland means there could be insects around particularly in the warmer months such as horseflies, ticks and mosquitoes. Please ensure you are adequately protected and if you have any allergies that you are carrying any medications required.

  3. Mobiles and cameras

    • For everyone’s enjoyment please refrain from using your mobile phone for calls whilst on your alpaca experience and set your ringtone to silent.

    • We highly encourage photographs but you must ensure you are in charge of your animal at all times and aware of any obstacles.

    • Photographs taken during the experience could be published on the website and on social media - this is only done if we get your permission in writing requested after your experience.

  4. Returning to the farm

    • Once back on the farm, your alpaca will be unhaltered. Please do not attempt to remove these yourself.

    • Hand washing is mandatory at the end of your experience - there is a small sink with cold water and soap on site. Please note to reach the sink area, there is a step up to the building.

    • You will be required to exit the paddock via the foot washing mats for bio-security purposes.

 
During your Animal Encounter Experience

We want you to be relaxed and enjoy your experience but we also must ensure you are safe at all times:

  1. Children 
    • All children must be accompanied at ALL times by an adult aged 18+ and there is a maximum of two children per adult. This is for safety reasons as you need to be able to have your children in sight at all times.

    • Alpacas are large animals and can kick out if they feel something touch them from behind. Therefore it is your responsibility to ensure your children are in sight at all times and that they do not stray behind the animals.

    • Please discourage your children from putting their fingers in their mouths and from sitting down on the grass - although we clean our paddocks daily there may still be animal droppings that have occurred since cleaning.

    • If bringing a baby it is essential that they are in contact with you at all times. Any very young children such as toddlers should also be in contact with you at all times and not be allowed to go independently near the animals.

  2. Feeding - you will have the opportunity to feed the animals and they will willingly eat from your hands. If you want to feed them but prefer not to have contact we have a number of small feeding bowls that you can use instead.

  3. Seating - we have a bench for those who want to rest their legs during the experience. Please feel free to use it.

  4. Footwear - we are a working farm and your experience takes place in a grassed paddock where there are likely to be some animal droppings. Therefore closed cover shoes are mandatory, this will also help to protect your feet if an over excited sheep steps on your toe!

  5. Clothing - please dress for the weather and come prepared as being in Dartmoor, it can be unpredictable at times. Your experience will be completely outdoors with no under cover shelter available. Avoid wearing really bright colours or any loose clothing that is liable to flap about. This could spook the alpacas.
  6. No Umbrellas! For some reason they really spook out our alpacas.

  7. Insects - being on a farm means there could be insects around particularly in the warmer months such as horseflies, ticks and mosquitoes. Please ensure you are adequately protected and if you have any allergies that you are carrying any medications required. 

  8. Hand washing - at the end of your Encounter you will be asked to wash your hands before you leave.

  9. Mobiles and cameras

    • For everyone’s enjoyment please refrain from using your mobile phone for calls whilst on your Encounter experience and set your ringtone to silent.

    • Photographs taken during the experience could be published on the website and on social media - this is only done if we get your permission in writing requested after your experience.