Accessibility and extra support
I want guests to feel safe, relaxed and well looked after here. Because every person and every booking is different, the best approach is always to get in touch before booking if you have any accessibility questions or specific needs.
I will always be honest about what is and is not likely to work. Lydford Gorge Alpacas is a small, animal-led business on a working farm, so while some experiences are easier to adapt than others, I am always happy to talk things through.
Which experience is usually the best fit?
Alpaca Encounter
This is usually the best option for guests looking for a gentler, slower and more relaxed experience. It takes place on the farm in a contained area, with seating available, and is often the easiest experience to adapt.
Alpaca Trekking
Trekking is naturally less accessible. It involves walking outdoors on uneven rural ground, and Dartmoor terrain will not be suitable for everyone. For some guests, a private trek may be possible, but only where it feels safe and realistic for both the guest and the alpacas.
A few practical things to know
Lydford Gorge Alpacas is a small business, mostly run by me alone, rather than a large visitor attraction with specialist staff or infrastructure. That means it is always best to ask in advance if you are unsure, especially if you use mobility aids, need a slower pace, or would like to talk through what the experience would actually involve.
Some things to bear in mind:
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experiences take place outdoors on a rural farm setting
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facilities on site are limited
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safety matters for guests and alpacas
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the alpacas are calm and affectionate, but they are still animals
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interactions are always guided by the alpacas’ comfort too, so nothing is forced
Private sessions can be especially helpful
Private sessions can work especially well for some guests because they remove the pressure of being around strangers and allow the experience to feel calmer, quieter and more flexible.
Alpaca Encounters are private as standard when booked for two or more paying guests, which can be especially helpful for guests with autism, dementia, anxiety, learning disabilities, or anyone who would feel more comfortable in a more personal setting.
What guests have said
"Helen judged my boys brilliantly. My quiet one had not expected so much free interaction, and my autistic son was besotted with her kindness, chat and Bubbles the alpaca. We all had a wonderful time, and our nine-year-old was still talking about it afterwards".
Mel's Crew
"My friend’s mobility is not great, and Helen was very considerate of her needs, adapting our trek to accommodate this. Our safety, and the safety of the alpacas, was always paramount, and at no point did we feel uncomfortable".
Shelly B
Honest, individual guidance
If you are unsure whether an experience is suitable, please ask before booking.
I am always happy to talk things through and help you decide which option is likely to work best. I will always be thoughtful and honest if I do not feel something would be safe, comfortable or practical here.