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Delivery and Returns Policy

We want you to be completely satisfied when you order an item from our gift shop so please read our delivery and returns information before purchasing.

Delivery
Delivery - Adoption Packages
  1. Adoption Packages

  • The cost of delivery is included and we aim to ship your product within 3 working days of ordering using the Tracked 48 hour service with Royal Mail.

  • Note that this service will ship as a small parcel and will require a signature. Tracking details will be provided so that you can keep an eye on your delivery. Once we have provided you with tracking details we cannot be held liable for any delays caused by the shipper above the 48 hour service included.

  • As standard we only ship to addresses with a UK postcode. If you require international shipping please contact us first where we can advise if this is possible and what the cost will be.

Delivery

Returns
Returns - Adoption Packages
  1. Adoption Packages

  • Due to the personalisation of the product, all Adoption Packages are non-refundable, cannot be exchanged and are not for resale.

  • If your product arrives damaged please contact us within 24 hours of receipt providing detailed photographs and quoting your order number.

  • If there is an error with the personalisation element of your product please contact us within 24 hours of receipt providing photographs and your order number. We will personalise exactly using the details you have provided so please double check your entries before completing your purchase. We cannot be held liable for any spelling errors from information you have given us, however we will always try to help you get it right if needed. This may result in an additional charge but we will discuss your options with you as we want you to love your product. Likewise, if we have made an error (we are only human after all!) we will always put it right as quickly as possible free of charge.

Returns

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