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Delivery and Returns Policy

I want you to be completely satisfied when you order an item from my gift shop so please read the delivery and returns information before purchasing.

Delivery

These terms for delivery apply to the following items sold through the online Gift Shop - Adoption Packages, Knitwear, Soft Toys, Garden Products and Gift Card upgrades:

For UK DELIVERIES:

  • I despatch most orders within 48 hours of receiving order notification.  You will receive a despatch confirmation by email, and usually also one from the carrier.  If you do not receive a shipping email, or have not received your goods within 5 working days please email me at contactus@lydfordgorgealpacas.com.  Delivery to offshore addresses will take longer.

  • UK Postage Charge for Orders under £75: £4.95
    UK Postage Charge for total order value of £75 or over: Free of Charge

  • Please note my order cut off is 10am, so any order notifications received after this time may not be despatched on the same day.

  • Your delivery will require a signature  Please give me your work address, or an address where someone will be available to sign for your parcel.  If no one is available to sign, either a card will be left or you will be sent an email so you can arrange delivery at a later date. 

  • As standard I only ship to addresses with a UK postcode. If you require international shipping please contact me first where I can advise if this is possible and what the cost will be.​​

  • The only product available in the online gift shop that is not eligible for delivery is Macca's Manure - this item is strictly collection only by arrangement.

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Delivery

Returns

Returns

Adoption Packages

  • Due to the personalisation of the product, all Adoption Packages are non-refundable, cannot be exchanged and are not for resale.

  • If your product arrives damaged please contact me within 24 hours of receipt providing detailed photographs and quoting your order number.

  • If there is an error with the personalisation element of your product please contact me within 24 hours of receipt providing photographs and your order number. I will personalise exactly using the details you have provided so please double check your entries before completing your purchase. I cannot be held liable for any spelling errors from information you have given, however I will always try to help you get it right if needed. This may result in an additional charge but I will discuss your options with you as I want you to love your product. Likewise, if I have made an error (I am only human after all!) I will always put it right as quickly as possible free of charge.​​​

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Soft Toys, Knitwear, Best Nest Garden Products

  • We pride ourselves on the quality of our products and want you to be completely satisfied. If however, in the rare event you are not totally satisfied with the goods for any reason you may return them, unused, within 28 days and we’ll exchange them or refund your money.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and complete with tags still attached. Please note that returns can only be made by the original buyer.

  • To initiate a return, please email contactus@lydfordgorgealpacas.com and include name, order number and reason for return. Do not return your item until you have received confirmation from me to do so.

  • Returns should be made to the following address: Lydford Gorge Alpacas, Forda Farm, Lydford, Okehampton, Devon, EX20 4BL

  • You will be responsible for paying for your own shipping costs for returning your item, unless it is faulty, or if you have been sent the wrong product, in which case, I will refund your shipping costs.

  • A notification will be sent to you to confirm despatch of the replacement item if applicable.

  • If you are sending an item over £40, please use a trackable shipping service. 

  • Once we have received your return, we will refund your credit card or original method of payment within 5 days.  Please note refund processing time varies from one payment processing company to another.

  • We cannot accept liability for goods lost or damaged in transport.

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Macca's Manure

  • Due to the perishable nature of this product and the fact that it is packaged on demand, this is a non returnable item. This is also for bio security reasons once the product has left the farm.

 

Gift Cards

  • Gift cards cannot be returned, refunded or exchanged.

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