Terms & Conditions
Gift Cards
Gift Cards cannot be exchanged or redeemed for cash.
Gift Cards are valid for 12 months from the date of issue. Your chosen experience must be booked and attended before the expiry date shown on the voucher.
Expired Gift Cards cannot be accepted or extended.
Alpaca Adoptions
An adoption is for one named person only, and one name will appear on the adoption certificate.
Adopting an animal at Lydford Gorge Alpacas does not give the adopter any ownership rights over the animal.
Adoptions are valid for 12 months from the date of issue. Adoption periods cannot be extended once they have expired.
Where an adoption package includes an experience Gift Card, the Gift Card is also valid for 12 months from the date of issue and is subject to our standard Gift Card and Experience Terms & Conditions.
If your adoption includes the opportunity to meet or trek with your adopted animal, we will always do our best to make this possible. However, we cannot guarantee that a particular animal will be available on the day of your visit. Animal welfare always comes first, and availability may be affected by health, behaviour, rest periods or our normal rotation of the herd.
Additional experience tickets may be purchased when redeeming an included Gift Card, subject to availability.
Experience Boxes
Experience Boxes are sold as complete gift products and include an Experience Gift Voucher alongside the physical items described on the relevant product page.
The included Experience Gift Voucher has a monetary value and can be redeemed against any of our experiences. It is valid for 12 months from the date of issue. The chosen experience must be booked and attended before the expiry date shown on the voucher.
Experience bookings made using the voucher are subject to our standard Gift Card and Experience Terms & Conditions. Additional experience tickets may be purchased when redeeming the voucher, subject to availability.
UK delivery is included in the Experience Box price. Orders are normally dispatched within two working days. Delivery times may vary.
Cancellations and returns
If you purchase an Experience Box online, you have the right to cancel your order within 14 days of receiving it, unless a statutory exception applies. Please contact me at contactus@lydfordgorgealpacas.com to arrange a return.
If you change your mind, the complete Experience Box, including all its contents, must be returned within 14 days of notifying me that you wish to cancel. You are responsible for the cost of return postage. The included Experience Gift Voucher will be cancelled as part of the refund process and cannot be used following a refund.
Refunds will be made to the original payment method within 14 days of receiving the returned box or evidence that it has been sent back, whichever is earlier.
Individual items cannot be returned separately simply because you have changed your mind.
If any item is faulty, damaged or incorrect, please contact me with your order details and, where possible, photographs of the problem. I will put things right in accordance with your statutory consumer rights.